Good to know

Choose your town and area at checkout to see whether delivery is available and what it costs. If your area is not listed, request a quote before paying.

The fee depends on the delivery area. Your full total is shown before payment. Destinations outside our listed areas need a quote first.

Choose one of the available days at checkout. We’ll confirm the date when we review your order. Preparation time and destination affect the available dates.

Sunday delivery is not available in checkout.

Yes. Choose collection at checkout and wait for our ready-to-collect message.

Find us at Digital Shopping Mall, stall F27, Nairobi. Mon to Sat, 9am to 7pm.

Selected products have an optional gift box, with the price shown before you add it.

Yes. Add a message of up to 200 characters at checkout and we’ll handwrite it on a Mozini card.

Yes. Leave “Keep the price off the receipt in the box” selected at checkout. Your email receipt will still show the full amount.

Pay online with M-Pesa or a Visa or Mastercard through Paystack. Eligible collection orders can also be paid for at the stall.

Only on the M-Pesa prompt on your phone. Never enter it on the Mozini website or share it with anyone.

Use “Check payment status” and wait for confirmation. Please don’t pay again while we’re checking.

If you need help, send us your order reference and keep your payment confirmation message.

Yes. “Pay when I collect” is for eligible orders collected at stall F27.

Yes, within 7 days of delivery or collection. Contact us with your order reference and tell us what you’d like to return or exchange.

Yes. Every watch comes with a 1-year warranty. Contact us with your order reference if something goes wrong.

Yes. Jewellery comes with a 30-day guarantee. Contact us with your order reference if something goes wrong.

Contact us with your order reference and a description of the problem. Photos can help us understand what happened.

Personalised items cannot be returned unless they are faulty. Please check all names, dates and wording before paying.

Approved online refunds are processed through Paystack. The time they take to appear depends on the payment provider.

Look for “Personalise it” on the product page. The available method, text limit and any extra cost are shown there.

Contact us as soon as possible with your order reference. We’ll check whether work has started.

For products that need artwork, contact us before ordering so we can agree the design and price.

Yes. Tell us the number of gifts, your budget, the date and any personalisation you have in mind.

Tell us which product you have in mind and share your requirements. We’ll confirm what is possible before quoting.

Ask us for a quote based on the product, quantity and personalisation.

Alcohol is for adults aged 18 and over. The person receiving or collecting it must show valid proof of age.

No. An eligible adult must receive it.