Terms and Conditions
This page explains how ordering from Mozini Gifts works.
Who We Are
Mozini Gifts sells watches, jewellery, flowers and gifts from Digital Shopping Mall, stall F27, Nairobi, and through this website.
Contact Details
WhatsApp +254 115 757 568 or email info@mozini.co.ke. Our stall is open Monday to Saturday, 9am to 7pm.
Products, Availability and Descriptions
We describe each gift as clearly as we can. Some photos are samples. Stock can change, and we will tell you if an item is no longer available.
Prices and Optional Extras
Prices are in Kenya shillings. Optional extras such as gift boxes are shown with their price before you add them.
Placing an Order
Your order is placed when you complete checkout. We send a confirmation to the email address you give us.
Quotes and Quote Expiry
Some destinations need a delivery quote first. A quote shows the full total and the date it is valid until.
Payments and Payment Confirmation
Online payments are processed by Paystack. An order counts as paid only once we receive confirmation from Paystack.
Personalisation and Artwork Approval
Please check names, dates and wording before paying. We use the text you enter.
Delivery Areas, Fees and Requested Dates
The delivery fee depends on the area and is shown before you pay. We confirm the delivery day when we review your order.
Collection and Unpaid Reservations
Collection orders are picked up from stall F27. Please wait for our ready-to-collect message before you travel.
Alcohol Sales and Age Verification
Alcohol is only sold to adults aged 18 and over. The person receiving or collecting it must show valid proof of age.
Cancellations and Order Changes
Contact us as soon as possible with your order reference if you need to change or cancel an order.
Returns, Exchanges and Faulty Goods
You can return or exchange a gift within 7 days of delivery or collection. Watches come with a 1-year warranty and jewellery with a 30-day guarantee. Personalised items cannot be returned unless they are faulty. Contact us with your order reference and a short description of the problem. Photos help us understand what happened.
Refunds
Approved online refunds are processed through Paystack. The time they take to appear depends on your payment provider.
Failed Delivery and Uncollected Orders
If we cannot complete a delivery or an order is not collected, we will contact you to agree the next step.
Consumer Rights
Nothing in these terms limits the rights you have under Kenyan consumer protection law.
Complaints and Disputes
Tell us first and we will try to put things right. Include your order reference so we can help quickly.
Changes to These Terms
We may update these terms. The version on this page when you place your order applies to that order.
Questions about this page? Contact us.